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Debt and Consumer Rights
Buying goods and services

Debt and Consumer Rights

Scams
Bankruptcy
Buying a used car
Buying goods and services
Cellphones
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Debt and money problems
Door‑to‑door sales
Identity theft
Motor vehicle repairs
Payday loans

Debt and Consumer Rights

Buying goods and services

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Use this letter-writing tool to complain about a product or service.

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Questions

I bought something online. Can I cancel my order or return it?
I bought something by telephone. Can I cancel the order or return it?
I bought something by mail order. Can I cancel the order or return it?
How do I complain to the Ministry of Public and Business Service Delivery?

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Online, telephone, and mail-order shopping

CLEO

Search for a business licence, registration or appointment

Ontario Ministry of Government and Consumer Services

Taking action with your consumer rights

Ontario Ministry of Government and Consumer Services

Write a consumer complaint letter

CLEO

Use this tool to write a letter to a business to complain about a product or service

This site contains general legal information for Ontario, Canada. It is not intended to be used as legal advice for a specific legal problem.

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Copyright © CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario).

Steps to Justice is a collaborative project led by CLEO and is funded by:

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People in Toronto must use the Ontario Courts Public Portal (OCPP) to file documents for:

Civil proceedings, like bankruptcy and estates matters
Small Claims Court
Family court

People who do not live in Toronto use the Justice Services Online portal to file documents.