Services in Ontario - COVID-19

Retirement Homes Regulatory Authority (RHRA)

Website

https://www.rhra.ca/en/contact-us/

Contact Information

Toll-free 1-855-ASK-RHRA (1-855-275-7472)

Established in 2011, the Retirement Homes Regulatory Authority is an independent, self-funded, not-for-profit regulator mandated by the government to protect and ensure the safety and well-being of seniors living in Ontario’s retirement homes under the Retirement Homes Act, 2010.

Long-term Home Care ACTION Line

Website

https://www.ontario.ca/page/long-term-care-home-complaint-process#section-1

Contact Information

Toll-free 1-866-434-0144

The Government of Ontario has a Long-term Home Care ACTION Line. It is toll-free at 1-866-434-0144

Hours of operation: 8:30 a.m.-7 p.m., 7 days a week

Local Health Integration Networks (LHINs)

Local Health Integration Networks (LHINs) are government agencies responsible for planning, coordinating, integrating, and funding health services. To find out if you qualify for free services, visit healthcareathome.ca and search by your postal code. You can also call 310-2222. There is no area code.

A LHIN case manager will ask you about:

  • your health and home situation
  • if family and friends are helping you
  • what you’re able to do for yourself
  • what kind of help you need

Ontario Ministry of Health and Long-Term Care

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