The Ontario Energy Board (OEB) is taking a number of measures in response to the COVID-19 pandemic including:
- On March 19, 2020, the OEB extended the winter ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements.
- Low-income programs
There are programs available to help low-income consumers. Find out more at oeb.ca/billhelp.
Learn more at: https://www.oeb.ca/newsroom/2020/oeb-covid-19-update