A caller asked for a donation in exchange for masks. Is this a scam?

The best way to protect yourself from telephone scams is to be careful when you receive phone calls from anyone that you don't know personally. Ask the caller a lot of questions. For example, ask them:

  • Does your organization have a charitable number? What is it?
  • Can you give me the address and phone number of your local office?
  • If I don't want to donate over the phone, are there other ways that I can donate?

You can also contact the business office of the organization to make sure that the caller is legitimate. You should always offer to make your donation directly to their office instead of responding to the telephone caller's request.

If you find out the caller's offer is a telephone , report it to your local police department and the Canadian Anti-Fraud Centre (CAFC). The CAFC collects information on telephone, internet, and mail scams. They share this information with the public through news articles, social media, and on its website.

For a list of COVID-19 scams, visit the CAFC website or call 1-888-495-8501.

For more information, read “I bought something by telephone. Can I cancel my order or get my money back?

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