How will my hearing at the IAD happen?
The IAD will hold some in-person hearings only for urgent or sensitive cases. Examples of urgent cases include appeals made by a person living with a disability or appeals that involve serious medical issues. If you have an in-person hearing scheduled, the IAD will contact you to discuss next steps.
If you don't want to have a remote hearing, you can ask the IAD for an in-person hearing or a teleconference. But you will have to wait many months. Most in-person hearings aren't expected to resume until September 2021 at the earliest.
It's important to discuss your situation with your lawyer. If you don't have a lawyer, find out about getting legal help here.
What you will need
To participate in a remote hearing, you will need:
- access to a reliable device or computer with a camera and microphone
- a stable internet connection
- access to Microsoft Teams, the program used for remote hearings, either through a web browser or by downloading it on your device or computer
- a private space where you feel comfortable and can speak without interruption
If you have a witness that you want to give at your hearing, they will need the same things to participate. If your witness doesn't have access to reliable computer equipment, they can participate by telephone. They can also prepare a written statement that you or your lawyer can submit to the IAD before your hearing.
Talk to your lawyer about what is best for you. Your lawyer might have a private space and equipment at their office that you can use for your hearing.
Your right to a fair hearing
The most important thing is that your hearing is fair. You need to be able to hear and be heard clearly. You also need to be able to understand the interpreter, if you are using one. You must be able to hear the interpreter clearly and they must hear and translate every word you say.
If your hearing has started and you don't think it's fair because you can't hear or participate well, you or your lawyer should ask the Board member to stop the hearing until any issues can be fixed. You have the right to raise concerns. You can do this by putting your hand up or saying clearly there is a problem. This might be important if your appeal is refused and you want to ask the Federal Court to review the decision.
Submitting documents before your hearing
The IAD will not accept documents in person at this time.
Documents must be submitted electronically using:
- Canada Post's epost – You or your legal representative must register with Canada Post. See the Instruction Guide and online form to register.
- My Case – Only your legal representative can apply to become a registered My Case user.
If you can't submit documents electronically, you can send documents to the IAD by email or by fax.
Central Region (Toronto):
Fax number: 416-954-1165
Eastern Region (Ottawa and Kingston):
Fax number: 514-283-0164