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I bought a duct clearing service from a door-to-door salesperson who said it would protect me from COVID-19. I’m having second thoughts, what can I do?

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I bought a duct clearing service from a door-to-door salesperson who said it would protect me from COVID-19. I’m having second thoughts, what can I do?
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I bought a duct clearing service from a door-to-door salesperson who said it would protect me from COVID-19. I’m having second thoughts, what can I do?
Reviewed: 
March 27, 2020
Answer

Under the Consumer Protection Act, if you buy something from a door-to-door salesperson and the total charges are more than $50 before taxes, you have the right to cancel up to 10 days after your receive a copy of the signed agreement. This is called the “cooling off” period. You don’t have to give a reason.

Also, since March 1, 2018, duct cleaning services that cost more than $50 before taxes can’t be sold door-to-door in Ontario. This means your contract is not legal. You have the right to get your money back from the seller. You have up to one year to ask the seller for your money back.

You should always ask for your money back in a written letter to the seller. The seller has 15 days to return your money. If they don’t respond or they don’t repay you, you should send a written complaint to the Ministry of Government and Consumer Services. The Ministry can try to get your money back from the seller.

For more information about door to door sales at Steps to Justice.

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