I bought duct clearing services to protect me from COVID-19. Can I get out of it?

Since March 1, 2018, duct cleaning services can't be sold door-to-door in Ontario in most cases.

But it can be sold at your home if one of these exceptions is true:

  • You contacted the salesperson first and asked them to come to your home to sell you duct cleaning services.
  • You already have a contract duct cleaning services, and
    • you invited the salesperson to your home, and
    • before coming to your home, they asked you if they could offer you a new contract, and
    • you said yes.

If a seller broke these rules and you signed an agreement, the contract is “void”. This means your contract is not legal. You have the right to get your money back from the seller. You have up to one year to ask the seller for your money back.

You should always ask for your money back in a written letter to the seller. Your complaint letter should include:

  • your name and address
  • the date
  • the name and address of the business
  • the date of your contract
  • other important details
  • what you want them to do

The seller has 15 days to return your money. If they don't respond or they don't repay you, you should send a written complaint to the Ministry of Government and Consumer Services. The Ministry can try to get your money back from the seller.

Cooling off period

If you buy something from a door-to-door salesperson and the total charges are more than $50 before taxes, you have the right to cancel for 10 days after your receive a copy of the signed agreement. This is called the “cooling off” period. You don't have to give a reason for cancelling the contract.

More information

For more information about door-to-door sales, visit Steps to Justice.

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