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I got an email from a company offering a fast COVID-19 test within 48 hours. I signed the online contract and paid with my credit card. I did not receive the test, what can I do?

Question
I got an email from a company offering a fast COVID-19 test within 48 hours. I signed the online contract and paid with my credit card. I did not receive the test, what can I do?
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Canadian Anti-Fraud Centre (CAFC)

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I got an email from a company offering a fast COVID-19 test within 48 hours. I signed the online contract and paid with my credit card. I did not receive the test, what can I do?
Reviewed: 
March 27, 2020
Answer

There are many COVID-19 scam offers for tests, household services, and protective items like masks and clothing. For a list of COVID 19 scams, visit the Canadian Anti-Fraud Centre website or call 1-888-495-8501.

If you bought something in an online scam, you should contact your credit card company immediately and tell them about the scam. They might be able to reverse the charges on your credit card.

You should also report the scam to your local police, the Canadian Anti-Fraud Centre and the Ontario Ministry of Government and Consumer Services.

You can also try calling the company directly to talk about your rights and ask for your money back. There are rules that online sellers must follow, including:

  • The seller must give you a detailed agreement with all charges and details. The information must be clear and easy to understand.
  • The seller must give you a written copy of the agreement within 30 days of the date on the agreement. If they don’t give you a copy, you can cancel the agreement.
  • The seller must deliver your order or start your service within 30 days after the date stated in the agreement. If they don’t you can cancel any time before delivery or the start of service. If the agreement doesn’t give a date, then the seller has until 30 days after the date the agreement was made.

If you send any letters or emails to the seller, always keep a copy for your records.

For more information, read the question I bought something online. Can I cancel my order or get my money back?

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