My Refugee Protection Claimant document is expired, lost, or stolen. What can I do?

After you make your refugee claim, Immigration, Refugees and Citizenship Canada (IRCC) decides whether your claim is eligible to be sent to the Refugee Protection Division (RPD) for a hearing. If you are eligible, you'll get a Refugee Protection Claimant Document (RPCD).

Expired RPCD

RPCDs have an expiry date. But because of COVID 19, IRCC is not replacing expired documents right now. So even if the expiry date has passed, your RPCD is valid until further notice.

Lost RPCD

If you lose your RPCD, you might be eligible to get a replacement. You're eligible if your refugee claim or application for a Pre Removal Risk Assessment (PRRA) was successful or if you haven't received a decision yet. You're not eligible if your PRRA has been denied.

If you're eligible, you can request a temporary document by sending an email to IRCC.RPCDLostStolen-DDAPerduVole.IRCC@cic.gc.ca. After IRCC receives your email, you will get a message asking you or your legal representative to create an epost Connect account with Canada Post. See the Instruction Guide and online form to register.

Your application for a replacement RPCD must include:

  • 2 recent passport-size photos, and
  • proof of address like a driver's license, utility bill, or other document that shows your address.

You can also apply for a temporary replacement in person at some IRCC offices. But it's a good idea to call the office before you go. Not all IRCC offices are open, and you might need an appointment.

Stolen RPCD

If your document was stolen, report this to the police. Then apply to IRCC for a replacement RPCD . Include a copy of the police report with:

  • 2 recent passport-size photos, and
  • proof of address like a driver's license, utility bill, or other document that shows your address.

There is no fee to replace an RPCD. New ones are usually valid for 4 years.

Apply for provincial health coverage

If your refugee claim or PRRA is accepted, you can apply for health coverage right away. You don't need a valid RPCD to do this. More information about healthcare coverage and the refugee claim process can be found here.

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