Does a door-to-door salesperson have to give me a written contract?
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Use this letter-writing tool to complain about a product or service.
When you buy, lease, rent, or finance products or services from a door-to-door salesperson, the seller must put the agreement in writing for you to sign, and they must give you a copy of it. The rules apply if the total charges are more than $50 before taxes.
A door-to-door salesperson is someone who comes to your home and tries to sell you something. Some examples are:
- services for your home, like snow removal, roofing services, or security services
- products for your home, like kitchen knives
Starting March 1, 2018, sellers are not allowed to sell the following things at your home unless you invited them into your home for that purpose:
- air conditioners
- air cleaners
- air purifiers
- water heaters
- water treatment devices
- water purifiers
- water filters
- water softeners
- duct cleaning services
- any product or service that does the job of any of the above, like an HVAC system
The law calls these prescribed products and services.
Make sure you understand the agreement before you sign it. Ask questions if there are things you do not understand.
If your written agreement does not have all the information required by law, you can cancel it at any time within one year after you made the agreement.
If you have questions or concerns about a door-to-door salesperson that you have talked to or bought something from, call Consumer Protection Ontario at:
- 416-326-8800 (Toronto area) or toll-free at 1-800-889-9768
- TTY: 416-229-6086 (Toronto area) or 1-877-666-6545
Energy retailers are companies that offer contracts for electricity or natural gas. Door-to-door energy retailers must follow different rules.
For information about these rules and what you can do if you have problems with energy retailers, visit the Ontario Energy Board website or call 1-877-632-2727.