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I bought something from a door-to-door salesperson. Can I get out of the contract?

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I bought something from a door-to-door salesperson. Can I get out of the contract?
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CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario)
Ministry of Government and Consumer Services
CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario)
Ministry of Government and Consumer Services

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I bought something from a door-to-door salesperson. Can I get out of the contract?
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Reviewed: 
March 1, 2018
Answer

Ontario’s Consumer Protection Act has rules that can protect you when you buy, lease, rent, or finance products or services from a door-to-door salesperson. The rules apply if the total charges are more than $50 before taxes.

A door-to-door salesperson is someone who comes to your home and tries to sell you something. Some examples are:

  • services for your home, like snow removal, roofing services, or security services
  • products for your home, like kitchen knives

Starting March 1, 2018, sellers are not allowed to sell the following things at your home unless you invited them into your home for that purpose:

  • furnaces
  • air conditioners
  • air cleaners
  • air purifiers
  • water heaters
  • water treatment devices
  • water purifiers
  • water filters
  • water softeners
  • duct cleaning services
  • any product or service that does the job of any of the above, like an HVAC system

The law calls these prescribed products and services.

If you have questions or concerns about a door-to-door salesperson that you have talked to or bought something from, call Consumer Protection Ontario at:

  • 416-326-8800 (Toronto area) or toll-free at 1-800-889-9768
  • TTY: 416-229-6086 (Toronto area) or 1-877-666-6545

Cancel your contract

If you want to cancel a door-to-door agreement, first figure out the date you have to cancel by.

Reason

Deadline

I changed my mind.

Cancel up to 10 days after you receive a copy of the agreement. This is called the cooling off period.

The agreement does not include all of the required information.

Cancel up to one year after you made the agreement.

The seller used an unfair practice.

Cancel up to one year after you made the agreement.

The seller is more than 30 days late delivering my order or starting the services.

No deadline to cancel as long as you have not agreed to accept late delivery or late start.

The agreement is for something that is not allowed to be sold door-to-door.

Contract is void so no need to cancel, but you have one year after you paid to demand your money back.

Energy contracts

Energy retailers are companies that offer contracts for electricity or natural gas. Door-to-door energy retailers must follow different rules.

For information about these rules and what you can do if you have problems with energy retailers, visit the Ontario Energy Board website or call 1-877-632-2727.

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