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I want to cancel my cellphone contract. What should I know?

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I want to cancel my cellphone contract. What should I know?
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Community Advocacy & Legal Centre (CALC)
Ministry of Government and Consumer Services
Canadian Radio-television and Telecommunications Commission (CRTC)
Canadian Radio-television and Telecommunications Commission (CRTC)
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Commission for Complaints for Telecom-television Services

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I want to cancel my cellphone contract. What should I know?
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Reviewed: 
September 15, 2020
Answer

The Wireless Code protects cellphone users in Canada. This code sets the rules that cellphone providers must follow, including how to cancel your cellphone contract.  

You can always cancel your cellphone contract. But your service provider may be able to charge you a fee for cancelling. How much they can charge depends on whether they gave you a discounted phone, and whether your contract has an end date.

In some situations, your service provider cannot charge you a cancellation fee. For example, if you cancel during the trial period, or you did not receive a contract.

No matter when you cancel a contract, you must pay for all the services you used before cancelling.

If you have a problem with a service provider

If you have a problem with a service provider about a cancellation fee they are trying to charge, you can:

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