How can I get care services at home if I don’t want to move into a long-term care home?
The Government of Ontario pays for some home and community care services for people who qualify. Examples of home and community care services are:
- health care: nurses and therapists who treat injuries like wounds or help with your recovery after an operation or a stroke
- personal care: personal support workers (PSWs) who help with personal care like bathing, and hair, nail, and skin care
- homemaking: PSWs who help you with household activities like light house cleaning and laundry, if you qualify for personal care services
- support services: adult day programs to keep you active or therapy to help you recover from an operation or accident
To qualify for free personal care services in your home, you must need help with some activities of daily living. Read more in Step 1.
And if you qualify, the government sets limits on how many hours of care you can have each month.
To find out if you qualify for services, contact Home and Community Care Support Services (HCCSS).
If you don't agree with what the care coordinator from the HCCSS decides, you can ask to have the decision changed. There are steps that you must follow.
Get legal help
For legal advice about complaints and appeals related to home care services, contact the Advocacy Centre for the Elderly, your local community legal clinic, or a lawyer.
