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Ontario Works says I have an overpayment. What can I do?

Ontario Works says I have an overpayment. What can I do?
This question has an answer and 4 steps
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Reviewed: 
May 10, 2019
Answer

Ontario Works (OW) will say you have an overpayment if they think that you got more social assistance than you should have.

This could be money from OW or from the Ontario Disability Support Program (ODSP).

This means that when you’re getting financial assistance from OW, they can collect an overpayment that happened because:

  • you used to get income support from ODSP, and
  • ODSP paid you more than they should have.

Paying the money back

OW will want the money back.

If you’re getting financial assistance from OW, they’ll try to get the money back by reducing the amount they give you.

If you’re no longer getting assistance, OW will send you a letter and ask you to pay back the money. If you don’t pay it, there may be things they can do to collect the overpayment. See Step 2.

Getting help

Overpayments happen for many reasons. See Step 1. What you can do depends on your situation.

For example, you may be able to appeal a decision about an overpayment to the Social Benefits Tribunal.

But it’s important to get legal advice to help you decide what to do.

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