What can I do if I see abuse in a retirement home?

2. Understand when you must report

If you work at a , it does not matter what your job is. You must report abuse to the Retirement Homes Regulatory Authority.

This is true even if the report is based on information that you would normally keep confidential, such as about a resident's health.

For example, you still have to report if you're a member of:


Visitors must report any abuse they see or suspect in a retirement home. This could be abuse of a resident who's a family member, a friend, or even someone you don't know.

Visitors include family members and friends of a resident, anyone visiting other residents, and substitute decisions makers of residents. Visitors are also people who enter the retirement home to deliver packages, to provide entertainment, or for any other temporary reason.


The only people who do not have to report abuse are residents of a retirement home. Residents can report abuse. But the law does not say that they have to.

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