Contact the dealer about the problem

I'm having trouble with a used car I bought from a registered dealer. What should I do?
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Contact the dealer about the problem

You must try to solve the problem by speaking with the dealer before you try other options. The best way to do this is to write the dealer a letter about the problem with the car and send it to them by registered mail.

Your letter should include the following information:

  • your name and address
  • the date
  • the name of the dealer’s company and their address
  • the date you purchased the car
  • the make, model, year, and vehicle identification number of the car
  • how much you paid for the car
  • a detailed description of the problems you are having with the car
  • the date by which you want a response from them (5-7 days is reasonable)

Be sure to include the following things with your letter:

  • evidence, like copies (not originals) of receipts, invoices, contracts, or other relevant documents
  • your signature and the date

Keep a copy of your letter and your registered mail receipt so that you have proof that the dealer got your letter.

Keep your letter clear, short, and specific.

Registered dealers have to comply with the Ontario Motor Vehicle Industry Counseil (OMVIC) code of ethics. Most of them will try to work with you to fix the problem.

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Government of Ontario
Reviewed: December 31, 2016

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