4. Complain if you have a problem with the payday lender

Can I cancel a payday loan agreement?
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4. Complain if you have a problem with the payday lender

If you think a payday lender hasn’t followed the rules, you can file a complaint with the Ontario Ministry of Government and Consumer Services.

Lenders who haven’t followed the rules may get a warning, receive a fine, or even lose their licence.

You can also ask the Ministry to investigate and to prosecute the lender under the Payday Loans Act. This has all the rules payday lenders must follow. If the lender is convicted, they may be ordered to repay some of your money to you. They may also have to pay a fine, or even be sent to jail.

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Ministry of Government and Consumer Services
Reviewed: July 18, 2018

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