Ask for time to think about the contract

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Debt and Consumer Rights - Door‑to‑door sales
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Ministry of Government and Consumer Services
CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario)
Ministry of Government and Consumer Services

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Does a door-to-door salesperson have to give me a written contract?
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Ask for time to think about the contract

If you are not sure about buying from the salesperson, ask them to leave a copy of the contract with you, so that you can to think about it. If you decide you do want to buy, you can sign the contract later.

A salesperson might try to get you to sign the contract right away. If you are not ready, you don’t have to sign the contract. But if you do sign it right away, you have 10 days to cancel the contract. This is called a cooling-off period. It starts after you get a copy of the written agreement.

If you cancel during the cooling-off period, you don’t have to give a reason. The salesperson or company must give you back any money that you paid.

But, you may have to pay some costs if you asked for the product and asked that the equipment be installed in your home before the 10 days are over. These costs may include:

  • any rental payments, which are still due if you cancel
  • any expenses the rental company must pay to remove the product or service
  • charges for unreasonable or excessive wear or use of the product or service

There are also other rules that might allow you to cancel a contract in a different situation.

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Consumer Protection Ontario
Reviewed: January 2, 2020

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