3. File a complaint with the Ministry
If the complaint letter to the business does not fix your problem, you can file a complaint with the Ministry of Public and Business Service Delivery.
The Ministry has a complaint form that you can fill out and email. You can also print and mail it to the Ministry at this address:
Ministry of Public and Business Service Delivery
Consumer Services Operations Division
77 Wellesley Street West
PO Box 450
Toronto, ON M7A 2J6
Email: consumer@ontario.ca
You have to include information about:
- whether you sent a complaint letter to the business (if you did, attach a copy)
- whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
- your complaint
- details about the business
- what you want the business to do
- your contact information
