Learn about the rules the company must follow

I hired a credit repair company and am having problems with them. What can I do?
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Learn about the rules the company must follow

Credit repair companies must follow certain rules in Ontario. For example,

  • they cannot tell you that they can help if they have not looked at your credit report
  • they cannot ask you to pay them before they start work
  • they cannot charge any fees unless they improve your credit report
  • they cannot make false or misleading claims

Also, they must give you a written credit repair agreement that has the following information:

  • the company’s name and address
  • the agreement’s date
  • a complete list of the services and goods they will provide
  • the date that will complete their services
  • how much they will charge you if they improve your credit report

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Consumer Protection Ontario
Reviewed: March 24, 2017

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