1. Learn what rules the companies have to follow

Try these tools:

Use this tool to write a letter to a business to complain about a product or service.

Use this letter-writing tool to complain about a product or service.

Each type of business has rules and laws they must follow. For example:

There may be other rules than the ones listed here. If you don't see a rule that covers your situation, it's a good idea to get legal advice.

If the business does not follow the rules, you can complain to the Ministry of Public and Business Service Delivery.

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