See if the seller used any unfair practices

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Debt and Consumer Rights - Door‑to‑door sales
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Ontario Ministry of Government and Consumer Services
Ontario Ministry of Government and Consumer Services

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I bought something from a door-to-door salesperson. Can I get out of the contract?
This question has an answer and 5 steps

See if the seller used any unfair practices

Sellers are not allowed to use unfair practices to convince you to buy their product or service. Unfair practices include making false or misleading statements.

For example, sellers must not tell you:

  • that the product is of better quality than it really is
  • that it is only available for a limited time if that is not true
  • that you need the product when you really don’t
  • that you are getting a special price or benefit when they are really offering the same thing that you can get somewhere else

It is also an unfair practice when sellers:

  • take advantage of a language difficulty that you may have
  • take advantage of a physical, mental, or emotional disability that you may have
  • charge you much more than what is reasonable for their product or service
  • pressure you to buy products or services that they know you cannot afford

If the salesperson used an unfair practice, you can cancel the contract at any time up to one year after you made the agreement.

To cancel a contract, you need evidence to show that the seller used unfair practices. The more evidence you have, the easier it will be to prove your case.

Evidence can include:

  • emails
  • phone records
  • letters and notes
  • contracts or agreements
  • photos or videos

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Consumer Protection Ontario
Reviewed: March 1, 2018

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