2. Write a complaint letter

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Use this tool to write a letter to a business to complain about a product or service.

Use this letter-writing tool to complain about a product or service.

Before complaining to the Ministry of Public and Business Service Delivery, you should write a complaint letter to the business. You may be able to solve the problem this way.

Your complaint letter should include:

  • your name and address
  • the date
  • the name and address of the business
  • the date of your contract
  • other important details
  • what you want them to do

Clearly tell the business what you want them to do to fix the problem. For example, you can ask for your money back or that the good be replaced. Be sure to include:

  • your contact information
  • the date when you want to hear from them (3 weeks is usually reasonable)
  • copies of receipts, invoices, contracts, or other important documents (keep the originals)

Make sure you sign and date your letter. Keep a copy for yourself. You can send the letter by registered mail or email so that you have proof of when it was sent.

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