How do I complain to the Ministry of Government and Consumer Services?

Write a complaint letter

Before complaining to the Ministry of Government and Consumer Services, you should write a complaint letter. You may be able to solve the issue this way.

There are sample cancellation letters on the Ministry of Government and Consumer Services website. Your complaint letter should include:

  • your name and address
  • the date
  • the name and address of the company
  • the date of your contract
  • other important details
  • what you want them to do

Clearly tell the company what you want them to do to resolve the problem. For example, ask for your money back. Be sure to include:

  • your contact information
  • the date when you want to hear from them (3 weeks is reasonable)
  • copies (keep the originals) of receipts, invoices, contracts, or other important documents

Make sure you sign and date your letter. Keep a copy. Send the letter by registered mail so that you have proof that the company got your letter. You can also email or fax the letter.

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