File a complaint with the Ministry

How do I make a complaint with the Ministry of Government and Consumer Services?
This question has an answer and 5 steps
1
2
3
4
5

File a complaint with the Ministry

If the letter to the company does not fix your problem, you can file a complaint with the Ministry of Government and Consumer Services.

The Ministry has a complaint form that you can fill out and email. You can also print and mail or fax it to the Ministry at this address:

Ministry of Government and Consumer Services

Consumer Services Operations Division

77 Wellesley Street West

PO Box 450

Toronto, ON M7A 2J6

Email: consumer@ontario.ca

Fax: 416-326-8665

You have to include information about:

  • whether you sent a complaint letter to the company (if you did, attach a copy)
  • whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
  • your complaint
  • details about the company
  • what you want the company to do
  • your contact information

You May Also Need

Ministry of Government and Consumer Services
Reviewed: July 18, 2018

Parlez Français