1. Ask Service Canada for a “reconsideration”
In a “”, someone at Service Canada who did not make the original decision, reviews your application for .
This includes looking at any new information that you give them.
Sometimes, CPP may need more medical information. If they do, the CPP will usually write to your doctor directly. If your doctor needs to see you again, CPP will not pay for you to visit your own doctor. But, they will pay the doctor for the report.
The CPP will sometimes arrange for an independent medical exam by another doctor. CPP will pay for the exam, and travel expenses if it is out of town.
When to ask
You must ask for a reconsideration within 90 days of when you get Service Canada's written decision about your .
If you miss the deadline, you may be able to apply for an extension of time to ask for a reconsideration.
What to say
You can ask for a reconsideration online using My Service Canada Account (MSCA). Or you can fill out a Request for Reconsideration of a Canada Pension Plan Disability Decision form (ISP-1145).
You can also write a letter and include the following information:
- your name, address, phone number, and (SIN)
- any new information you have that could affect the decision
Sign and date the letter and send it to the address on your decision letter. Keep a copy for yourself.
How long the reconsideration takes
CPP tries to give reconsiderations in less than 90 days. But it could take several months, depending on your situation. You'll get a letter telling you the new decision.
If you disagree with the reconsideration
If you don't agree with the decision you get after a reconsideration, you can usually appeal to the . See Step 2.