1. Ask for any accommodations you need

Accommodations are changes you ask the Landlord and Tenant Board (LTB) to make because the usual way they hold hearings is unfair for you or goes against your human rights. The LTB usually holds hearings remotely using Zoom. Often there are multiple hearings scheduled in the same hearing room at the same time.

There are many reasons why you might need an accommodation. Here are some examples:

• You have a disability that makes Zoom hearings difficult.
• You need an interpreter.
• You don't have a device you can use to attend a Zoom hearing.
• You don't have an internet connection that is good enough for a Zoom hearing.

To ask for accommodations, use the LTB's Accommodation Request form. Explain why a Zoom hearing won't work for you, and how the LTB can change your hearing to make it better for you. For example, if you have social anxiety and struggle in large groups, you might ask the LTB to have your hearing in a private Zoom hearing room instead of in a group of hearings.

It's important that you attach any evidence you have that supports your accommodation request. For example, if you have a disability, you can attach a medical report that explains your disability and symptoms. If you are concerned about your landlord seeing this information, you can ask the LTB not to share some or all of the documents you send with your accommodation request.

You can learn more about asking for accommodations in I want to make changes to my tribunal hearing. What can I do?

If you need an interpreter

The LTB provides these services for free to anyone who needs it:

• interpreters for French, langue des signes québécoise (LSQ), and American Sign Language (ASL)
• deaf-blind interveners
• real-time captioning (CART)

The LTB also provides free interpreters for other languages if you're financially eligible.

If you don't speak English or French, or use LSQ or ASL, you might have to get an interpreter on your own. You can go to a community agency that offers services to people who use a sign language or speak your language. Or, if you have a friend or family member who speaks both English and your language, ask them if they can come with you to the hearing.

If you speak French, you might have the right to get other services from the LTB in French.