1. Try other ways to solve the problem
Question & Answer
What problems can I apply to the LTB about?When you make an to the , you are starting a legal process. Before you do that, think about whether you've tried other ways to get your problem solved.
Make sure your landlord knows about the problem
For most types of problems, you should first make sure your landlord knows about it. Tell your landlord what is wrong and ask to have the problem fixed. Keep notes for yourself about when you talked to your landlord and what each of you said.
Usually, it's also a good idea to write a letter, text, or email to your landlord asking them to fix the problem. Make sure to keep a copy for yourself. Or, if your landlord has a special form for repair requests or other complaints, fill one out and keep a copy.
See if there is someone who can get involved
If your landlord will not fix a repair or maintenance problem, you can call your local property standards or enforcement department.
If your landlord is not respecting your rights as a tenant, for example by harassing you or invading your privacy, the might be able to help.
If your landlord collected illegal rent or another illegal charge from you like a damage , you could write to the landlord. Ask them to repay you the money they owe you within one week. Keep a copy of the letter, text, or email.
If you have a low income, a community legal clinic might be able to help by talking to, or writing to, your landlord for you. A student legal clinic might be able to help you as well.
If your landlord has discriminated against you, the Human Rights Legal Support Centre might be able to help.
Keep paying the rent
Usually, it is safest to keep paying your rent while you are trying to get your landlord to deal with any problems. If you do not pay all of your rent for any reason, your landlord can try to have you evicted.
