2. Collect evidence to present at the hearing

You and your landlord can both present  at the hearing.

There are different kinds of evidence.

Documents

Some examples of documents are:

  • emails
  • receipts
  • bank statements
  • inspectors' reports
  • photographs and videos
  • your rental agreement

If you plan to bring documents to the hearing, you must give copies to your landlord and the Landlord Tenant Board (LTB) before your hearing.

Write a note of who you gave the copy to, what day you did this, and how you gave the document. Keep this note in a safe place along with any proof you have of giving the document, such as a courier slip.

There is a deadline to send documents. If you miss the deadline, you should send your documents anyway, but explain why they were late.

There are many ways you can send documents to your landlord and the LTB:

How to send Deadline Notes
Email 7 days before the hearing date

Example: If the hearing date is October 22, the last day you can send evidence on time is October 15.

  • You can only send documents to your landlord by email if they have agreed to this in writing
  • Email the LTB at LTB.Evidence@ontario.ca
  • Read the LTB's rules for emailing them
Tribunals Ontario Portal 7 days before the hearing date
  • You can only send documents to your landlord through the portal if they have agreed in writing to let you do this
  • You don't need the LTB's permission to give the LTB documents this way
  • There are instructions for sending evidence through the portal
Regular or 12 days before the hearing date

Example: If the hearing is on October 22, the last day you can send evidence on time is October 10.

  • Use the address of your landlord or their representative listed on the form
  • Mail the LTB at the office closest to the rental unit
Courier 8 days before the hearing date

*There are special rules when you send evidence the day before a statutory holiday.

  • Use the address of your landlord or their representative listed on the application form
  • Send to the LTB at:
    15 Grosvenor Street, Ground Floor
    Toronto, ON M7A 2G6
Mailbox, mail slot, or sliding it under the door 7 days before the hearing date
  • You can only give documents this way to your landlord, not the LTB
In person 7 days before the hearing date
  • You can give documents to your landlord or an employee who has authority over your rental unit, like a property manager
  • Go to any ServiceOntario Centre that accepts documents for the LTB
Fax 7 days before the hearing date
  • You must get a fax confirmation receipt
  • If the document is longer than 19 pages, your landlord must agree for you to send it to them this way
  • Only fax the LTB if you can't give them the documents on time in any other way
  • The LTB fax numbers are 1-833-610-2242 and 416-326-6455
You should send in your documents even if you have missed the deadline. Explain why they're late.
If you have more than one page of documents, you must number each page and include a table of contents.

Your table of contents is a list of your documents. In this list, include:

  • the page numbers of each document
  • a short description of what the document is
  • the date of the document, if you know it
  • For example:
    “Pages 1-4, Photographs of kitchen sink taken March 10, 2022”
When you send a document to the LTB, you must include:
  • your LTB number, if you have one
  • the names of the tenants and landlords listed on the application
  • the name and contact information of the person sending the document
  • the name and contact information of your legal representative, if you have one

You can learn more about sending documents in the LTB's Practice Direction on Evidence and How to Serve a Landlord or Tenant with Documents.

Reply evidence

There is a later deadline for reply evidence or responding evidence. Reply evidence is something you send in to respond to new information your landlord includes in their evidence. You get a separate deadline because you might not know about the new information until the landlord gives you their evidence.

The deadlines for reply evidence are:

  • 5 days before the hearing, instead of 7 days
  • 6 days before the hearing, instead of 8 days
  • 10 days before hearing, instead of 12 days

Preparing your evidence

If you have documents or photos, either your own or from your landlord, it's a good idea to save them in one place. For example, you can create a folder on your computer or phone. If you have an in-person hearing, you should print 3 copies of each document to bring to the hearing.

At a remote hearing, the LTB does not allow screen sharing so everyone must look at their own copy of the document or recording on their own device.

If your evidence is a video or sound recording, you must make sure that you will be able to play the recording at the hearing. If you have an in-person hearing, contact the LTB in advance to ask what types of media and formats they can play at the hearing. You might have to ask for a computer to be available at the hearing or bring your own computer.

Witnesses

Witnesses are people who come to the hearing to tell what they know about what happened. This is another way of giving evidence. At the hearing, witnesses must promise to tell the truth.

You and your landlord can also be witnesses at the hearing.

If there is someone else who you want to be a witness, you can ask them to come to the hearing. If they don't agree or if you are not sure they will come, you can ask the LTB to issue a summons. A  is a document that tells a witness that they must come to the hearing.

Usually, the police, building inspectors, and other officials can't go to a hearing as witnesses unless they are given a summons.

If you need a summons, you should ask the LTB for it as soon as you can. You must give the summons to the witness in person. And you have to pay the witness when they come to the hearing.

Remember, if your witness agrees to come to your hearing voluntarily, you don't need a summons and you don't have to pay them.

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