2. Explain the problem and ask for remedies

In Part 2 of the Form T2, you should choose Reason 5 and any other reasons that apply to your situation.

If your landlord reduced or cut off a service that is not a vital service, care service, or meals, you should choose Reason 3 instead of Reason 5.

There is a large box for you to explain more about what happened. You can add extra pages if this is not enough room. Give as much detail as you can about the problem. For example:

  • How many times has the landlord cut off the service?
  • What service was cut off?
  • How did it get cut off?
  • When did the problem start?
  • Is the problem still happening?

You should also explain what you or your landlord have done to deal with the problem:

  • If you wrote to your landlord about this, do you have a copy of what you sent? If yes, send a copy to your landlord and the LTB as .
  • Did your landlord answer you? If yes, when did they answer and what did they say?
  • If your landlord answered you in writing, do you have a copy? If yes, send a copy to your landlord and the LTB as evidence.

In Part 3 of the form, you can choose what kind of orders you want the (LTB) to make. These orders are sometimes called .

For example, you can ask the LTB to make your landlord:

  • restore the service immediately (Remedy 2 and Remedy 11)
  • repay money to you that you had to spend or that you lost because of the problem. For example, money you spent because you had to move out for a short of time, or if you had to replace spoiled food or eat in restaurants (Remedy 5 and Remedy 8)
  • repay money for moving costs if you needed to move out of your place (Remedy 7)
  • pay money to compensate you for any serious disruption of your life or mental distress (Remedy 1 and 11)

The LTB also has other powers. Try to get legal advice to make sure you ask for everything you might be able to get in your case.

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