4. Apply to the Landlord and Tenant Board

If your landlord does not fix the problem, you can apply to the Landlord and Tenant Board. The Board is like a special court that decides disputes between tenants and landlords.

You must apply within one year of when the problem happened.

When you apply, the Board will schedule a hearing where you and your landlord can each explain the situation to a member of the Board.

At the hearing, it is up to you to convince the Board member about the problem. It is very important to bring evidence to your hearing, for example, witnesses, photos, audio or video recordings, inspectors' reports, work orders, letters, notes, or anything else that can help you prove your case to the Board member.