4. Apply to the Landlord and Tenant Board

If your landlord still does not fix the problem, you can apply to the Landlord and Tenant Board. The Board is like a special court that decides disputes between tenants and landlords.

When you apply, the Board will schedule a hearing where you and your landlord can each explain the situation to a member of the Board. Before the hearing, you and your landlord can try to settle your problems yourselves or with the help of a Board employee.

At the hearing, it is up to you to convince the Board member about the problem. It is very important to bring evidence to your hearing, for example, witnesses, inspectors' reports, work orders, letters, notes, temperature readings, or anything else that can help you prove your case to the Board member.