4. Apply to the Landlord and Tenant Board

If your landlord does not fix the problem, you can apply to the  (LTB). You must apply within one year of when you had problems with the lock.

When you apply, the LTB will schedule a hearing where you and your landlord can each explain the situation to a member of the LTB.

At the hearing, it is your responsibility to convince the  there was a problem.

It is very important to gather  for your hearing. For example:

  • witnesses
  • photos
  • video recordings
  • inspectors' reports
  • letters

You can include anything else that will help you prove your case to the LTB member. You'll need to send in your evidence to your landlord and the LTB at least 7 days before the hearing.

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