5. Plan to get to the hearing early

It's important to get to the hearing early with everything that you need to present your case. And you must be able to spend up to a whole day at the hearing.

The can give technical help if you are having problems with Zoom on the day of your hearing. Call 866-769-7865 or email LTBHearingSupport@ontario.ca. If you are calling, leave a voicemail explaining your problem, and give your LTB number and phone number so the agent can call you back.

The support phone and email lines are open Monday to Thursday from 8:30 am to 4:30 pm, and Friday from 8:30 am to 2 pm.

Support agents cannot give legal help.

It's best to sign into the LTB hearing room at least 20 minutes before your hearing time. This will give you the chance to speak with Tenant Duty Counsel if you don't already have a lawyer or legal worker to help you, and to sign up for  if you want it.

If you have an in-person hearing, leave plenty of time to get to the LTB location. The LTB doesn't usually accept traffic jams or public transit delays as an excuse for missing your hearing.

Try to make sure that you have the whole day free for the hearing. Even if your hearing is scheduled in the morning, you might have to stay for the afternoon. This can mean you might have to:

  • arrange childcare
  • get time off from work or your other responsibilities
  • make sure you have enough phone minutes and battery power for 8 hours

It's very important to be on time for your hearing. If you miss your hearing, the LTB will probably  you without hearing your side of the story.

If you have a virtual hearing, find a private, quiet place for your hearing.

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