Learn how landlords can avoid discrimination

The law says that landlords must try to avoid , even if it is unintentional.

For example, here are some reasons a landlord might give for treating you differently, and possible steps they could take instead:


Problem Solution
You use a wheelchair and the unit or building isn't accessible The landlord could install a ramp or make changes to the unit
You have a  animal but the landlord won’t rent to people with animals The landlord could allow animals for people who need a service animal because of a 
You have children and other tenants have complained about noise The landlord could put in better soundproofing, and also tell complaining tenants that they cannot expect children to always be quiet
You have no credit history because you are young or because you are a newcomer to Canada The landlord could look at other information to help decide if you would be a reliable tenant

But landlords don't have to do things that they can prove will cause them . The only things that can be considered undue hardship to a landlord are:

  • costs that the landlord's business cannot afford, even with government grants or other financial assistance, or
  • health and safety problems so serious that they outweigh the benefit of having more accessible housing
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