4. Complete your application
Beware of scams
People have been getting phone calls with a pre-recorded message telling them their Ontario Works account has been deleted.
This is a scam to trick you into sharing your personal information. If you get a call like that, hang up the phone. You can report these calls to the Canadian Anti-Fraud Centre at 1-888-495-8501.
Question & Answer
What happens at my application meeting with OW?The law says that Ontario Works (OW) must take your application. And they must do this even if they say that you will not qualify for assistance.
If an OW worker does not want to complete your application, ask to speak to a supervisor. Tell the supervisor that you want to complete your application.
If there's still a problem, contact your community legal clinic right away.
When to expect a decision
OW is supposed to decide about your application within 4 business days from when you first contact them. But for this to happen, you have to:
- complete your application
- give OW all the information they need to decide
Getting the OW decision
If OW says they do not want to give you , it's still important to complete your application.
That way, you can get OW's decision. And, if OW refuses to give you assistance, you have a decision that you may be able to appeal.
