Services in Ontario - Landlord and Tenant Board
During the COVID-19 situation, many community legal clinics are no longer meeting with people in person, but will provide services over the phone. Call ahead for more information.
Legal Aid Ontario funds legal clinics across Ontario. There are two types of legal clinics: community legal clinics and specialty legal clinics.
Community legal clinics provide free legal services to people with low incomes who live in their area. Most help with:
- Ontario Works and the Ontario Disability Support Program
- tenants’ rights
- the Canada Pension Plan, Old Age Security, and the Guaranteed Income Supplement
- some employment issues
Some clinics can help with immigration and refugee problems.
Search for the clinic in your area using your postal code.
Some specialty legal clinics provide free legal services to specific groups of people with low incomes:
- Advocacy Centre for the Elderly
- Aboriginal Legal Services
- ARCH Disability Law Centre
- Black Legal Action Centre
- Centre Francophone du Grand Toronto
- Chinese and South Asian Legal Clinic
- Centre for Spanish Speaking Peoples
- HIV & AIDS Legal Clinic Ontario
- Justice for Children and Youth
- South Asian Legal Clinic of Ontario
Some specialty legal clinics provide free legal services in only certain areas of law:
- Advocacy Centre for Tenants Ontario
- Canadian Environmental Law Association
- Income Security Advocacy Centre
- Industrial Accident Victims Group of Ontario
- Injured Workers Community Legal Clinic
- Workers Health and Safety Legal Clinic
For more help contacting a clinic, call Legal Aid Ontario at 1-800-668-8258 or 416-979-1446. For TTY, use Bell’s Relay Service at 1-866-641-8867 or 416-598-8867.
Tenant duty counsel
If you have a telephone hearing during the COVID-19 situation, you can sign up for free legal advice at tdc.acto.ca or call 1-877-374-0391.
Tenant duty counsel help tenants who don’t have a lawyer on the day of their hearing with the Landlord and Tenant Board. The Landlord and Tenant Board is the tribunal that decides issues between landlords and tenants.
Duty counsel are lawyers and legal workers paid for by Legal Aid Ontario. They can:
- give legal advice
- review documents and prepare forms
- help tenants and landlords agree on issues
- sometimes represent tenants during a hearing
If you have a telephone hearing, you can usually talk to duty counsel when you call in for your hearing. Try to call at least 30 minutes early.
Housing Help Association of Ontario
Centre for Equality Rights in Accommodation (CERA)
Contact InformationPhone 416-944-0087 Toll-free 1-800-263-1139
CERA is an organization that works with tenants mainly by telephone and email. Their staff are not lawyers or paralegals.
Tenants facing eviction can get information about the eviction process and services that can help them. CERA’s human rights services include helping tenants who:
- are being discriminated against when looking for housing
- are being harassed
- need accommodation for a human rights reason, such as a disability
- want general information about human rights or the Human Rights Tribunal of Ontario
Tribunals Ontario – Landlord and Tenant Board (LTB)
Contact InformationPhone 416-645-8080 Toll-free 1-888-332-3234 Toll-free TTY 1-800-855-0511 (Bell Relay Service)
The Landlord and Tenant Board is the tribunal that decides issues between landlords and tenants.
You can also call the Board for information. The Board can’t give legal advice.
Law Society Referral Service
The Law Society of Ontario has on online Law Society Referral Service that gives you the name of a lawyer or licensed paralegal who will give free legal advice for up to 30 minutes in any area of law.
If you can’t wait for a legal representative to call you back, or if you don’t have a call-back number, email firstname.lastname@example.org. Or, if you’re in crisis or in custody, call 1-855-947-5255 or 416-947-5255, Monday to Friday, between 9 a.m. and 5 p.m.
Ontario Legal Information Centre
Contact InformationPhone 613-842-7462 Toll-free 1-844-343-7462
Centre francophone de Toronto
Contact InformationToll-free 1-877-966-7345
The Centre francophone de Toronto has a legal advice line funded by LAO for people living in the Greater Toronto Area including Toronto, Halton, Durham, Peel, and York. It gives legal information and advice in French over the telephone in the areas of:
- immigration law
- housing law
- income assistance
- employment law
- consumer rights
- human rights
The advice line does not help with family law or criminal law matters.
Pro Bono Ontario – Free legal advice hotline
Contact InformationPhone 1-855-255-7256
The hotline can give you 30 minutes of free legal help and advice over the telephone on civil law matters, which include:
- consumer issues
- Powers of Attorney
- corporate law for charities, non-profits, and small businesses
It doesn’t help with family law or criminal law problems.
The hotline generally accepts calls Monday to Friday between 9:30 a.m. and 12 noon, and from 1:00 p.m. to 4:00 p.m.