Guided Pathway to ask for a reconsideration or appeal a CPP-D decision

CLEO’s Guided Pathway for requesting a reconsideration or appealing a Canada Pension Plan disability (CPP-D) decision can help you take steps if your application for CPP-D benefits was denied.

CPP-D is for people who are under 65, can’t work regularly because of a severe and prolonged disability, and have contributed enough to the Canada Pension Plan (CPP) in the years before they became disabled.

The pathways explain how the program defines disability and calculates your contributions to CPP.

The pathways ask you questions about your situation, give you information to help answer them, and creates documents based on your answers.

The pathways are free to use. When you’re finished, you can save or print your forms. You will also get instructions about how to give them to the court.

You can use the pathways to fill out the form to ask Service Canada to reconsider their decision to deny your CPP-D benefits application. Someone at Service Canada reviews the decision and decides whether or not to change it. This is a different person than the person who reviewed your initial application.

If Service Canada reconsiders their decision and still denies you benefits, you can use the pathways to fill out the form to appeal their decision to the Social Security Tribunal – General Division. The Tribunal is independent from Service Canada and has the power to make a different decision.

What you need to get started

You will need:

• information from your application decision, or request for reconsideration decision
• information about yourself, including your name, address, and Social Insurance Number (SIN)
• information about any upcoming medical appointments you have
• copies of any documents that support your request for reconsideration or appeal, such as medical reports, employer letters, and proof of CPP contributions
• contact information for your representative, if you have one to help you with your appeal

Using the pathway

You can sign up to create an account or use the pathway as a guest. If you choose not to create an account, the system will time out after 1 hour of inactivity. You must create an account if you want to save your work on the system or use the other pathways.

Any personal information that you enter into the pathways is confidential. CLEO will not give your personal information to anyone unless you ask us to do this. Read more in the Terms of Use and Privacy Policy.

Need help?

If you need help using the Guided Pathways or have questions, visit our FAQs page.