The Ontario Energy Board (OEB) answers questions about contracts for electricity and natural gas. The OEB also helps with the following types of complaints against licensed energy retailers:

• disconnected service
• not being billed correctly for services
• an inaccurate utility meter
• and other problems with your account

The OEB does not help with complaints against energy retailers who are not licensed.

The Ontario Legal Information Centre offers a free 30-minute meeting with a lawyer to anyone in Ontario, online or by phone in English or French. The centre provides legal information on any legal topic, and referrals to services. Book a meeting online or call 1-844-343-7462 if you need help.

The hotline can give you 30 minutes of free legal help and advice over the telephone on civil law matters, which include:

• employment
• housing
• consumer issues
• Powers of Attorney
• corporate law for charities, non-profits, and small businesses

It doesn’t help with family law or criminal law problems.

The hotline generally accepts calls Monday to Friday between 9:00 a.m. to 5:00 p.m.

If you live in the Ottawa or Champlain region and have a disability, ABLE2’s Reach Legal Referral Services may be able to help. They can refer you to a lawyer or paralegal for up to 3 hours of free legal advice in any area of law. But they cannot help with urgent legal issues.

If ABLE2 cannot help, they may refer you to community resources.

Book a meeting online, or call 613-761-9522 extension 452 or 453. You can also email reachlegalreferral@able2.org.