Advocacy North for Elders and Seniors is a program run by community legal clinics in Northern Ontario. They offer legal help and advice to elders and seniors who have low incomes and are dealing with legal issues related to their age.  

They offer free and confidential help and advice in these areas: 

• retirement homes and long-term care homes 
• consent and capacity 
• wills and powers of attorney  
• elder abuse  
• consumer rights including scams 

The Retirement Homes Regulatory Authority is an independent, self-funded, not-for-profit organization. It’s mandated by the government to protect and ensure the safety and well-being of seniors living in Ontario’s retirement homes.

The Government of Ontario has a Long-Term Care Family Support and ACTION Line. It is toll-free at 1-866-434-0144.

This line is for making urgent complaints about a long-term care home. Complaints are urgent if they are about harm, neglect, or danger to residents.

An official from the Ministry of Long-Term Care will investigate your complaint. This may include an inspection of the home.

Hours of operation: 8:30 a.m.-7 p.m., 7 days a week.

There are Home and Community Care Support Services organizations across Ontario that decide who receives home and community care services. They decide the level of care people need and how long they’ll get that care. They also provide placement services for long-term care homes.

They were previously called Local Health Integration Networks (LHINs).