Services in Ontario - Home care

The Retirement Homes Regulatory Authority is an independent, self-funded, not-for-profit organization. It’s mandated by the government to protect and ensure the safety and well-being of seniors living in Ontario’s retirement homes.

The Government of Ontario has a Long-Term Care Family Support and ACTION Line. It is toll-free at 1-866-434-0144.

This line is for making urgent complaints about a long-term care home. Complaints are urgent if they are about harm, neglect, or danger to residents.

An official from the Ministry of Long-Term Care will investigate your complaint. This may include an inspection of the home.

Hours of operation: 8:30 a.m.-7 p.m., 7 days a week.

There are Home and Community Care Support Services organizations across Ontario that decide who receives home and community care services. They decide the level of care people need and how long they’ll get that care. They also provide placement services for long-term care homes.

They were previously called Local Health Integration Networks (LHINs).