Services in Ontario - Complaining about a lawyer or paralegal

Law Society of Ontario

Website

https://www.lso.ca/getdoc/8626e365-d1a8-4cdc-9ee4-63a8054a3417/how-to-make-a-complaint

Contact Information

Phone 416-947-3315 Toll-free 1-800-668-7380

The Law Society regulates and monitors lawyers and paralegals in Ontario. You can make a complaint to the Law Society if you have a problem with a lawyer or paralegal who didn’t do their job properly or behaved unprofessionally. They don’t deal with issues about fees charged by a lawyer or paralegal.

Ontario Paralegal Association

Website

https://www.opaonline.ca/

Contact Information

Phone 416-944-1020

The association has an online tool to help you find a licensed paralegal. You can search by name, area of law, and location.

Complaints Resolution Commissioner

Website

https://lso.ca/protecting-the-public/complaints/complaints-resolution-commissioner

Contact Information

Phone 416-947-3442 Toll-free 1-866-880-9480

The commissioner can review a decision by the Law Society of Ontario you don’t agree with about a complaint you made about a lawyer or paralegal.  

The commissioner’s role is to make sure that the Law Society handled your complaint properly and their decision was reasonable. If the commissioner thinks that the decision was not reasonable, they can ask the Law Society to do something more.

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