Privacy Statement

CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario) is committed to protecting personal information by following responsible information-handling practices in keeping with privacy laws. CLEO uses modern information and communication technologies to support our activities. Our privacy policy applies to the CLEO website.

Anonymous access

You can access the Steps to Justice website home page and browse our site without disclosing your personal data. As a general policy, no personal information is collected from our visitors. The only personal information we collect is the information that you volunteer, such as:

  • when you give us feedback, ask a question or complete a survey,
  • when you give us your email address to enable us to send you requested information, such as an email bulletin
  • when you use our Live Chat service.  

We use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance CLEO activities and services. We may also collect personal information required to satisfy legal, government, and regulatory obligations.

Your choice

We collect personal data you volunteer online, or when you make use of or register for our activities and services, in order to better meet your program, service, and information needs. We also use data that does not identify individuals for statistical purposes to develop and enhance CLEO activities and services. We may also request personal information required to satisfy legal, government, and regulatory obligations.

If you supply us with your contact information by subscribing to one of our email lists, you may hear from us about important information concerning CLEO and Steps to Justice publications, activities or projects. If you do not wish to hear about other CLEO programs, projects, or opportunities, you may unsubscribe to the email you are receiving at any time.

When you subscribe to an email list from CLEO or Steps to Justice, you need to supply your name and an email address. This email address is used to deliver the mailing list messages to you. Your email address will not be disclosed to any other mailing list subscriber, organization, website, or government agency.

Information sharing

We do not sell the personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by law.

We will not disclose your personal information to anyone without your prior consent, except when required by a government body or agency, or as permitted by law.

CLEO's use of cookies

A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer so that the website may identify separate visitors to the site and track users' activities on the website. A cookie will not let a website know any personally identifiable information about you, such as your real name and address.

CLEO uses cookies only to keep track of how many people visit the Steps to Justice website and how frequently each page is visited. Specifically cookiers are used to:

  • Preserve and expire visitor sessions on the site (keeping visitors signed in after authenticating or preserving data between steps of a proces; and ending the session after a period of inactivity)
  • Store font size preferences on the site
  • Enable web analytic tools

Each individual movement of any user cannot be tracked while on the Steps to Justice website. CLEO uses cookies to track page popularity only to be able to improve the quality of the site and meet your needs. We collect information about you only if you volunteer it.

Visitors who wish to opt out of cookies should review the help documentation for their browser software to decline or selectively decline cookies. Note that declining cookies may adversely impact site performance.

Google Analytics

This website uses Google Analytics to track performance. Google Analytics uses persistent cookies to track visitor sessions, visitors across multiple sessions, and referral sources to the Steps to Justice website. We also track the performance of promotional links to our site using Google Analytics. In compliance with the Google Analytics Terms of Service, at no time is personally identifiable information passed to Google Analytics. Note that Google Analytics stores its data within the United States and is subject to US laws. Those wishing to opt out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on.


The Steps to Justice website uses SLAASK, an online customer service application to operate the Live Chat functions on the site. Information submitted through the live chat interface is stored by  For more information on how this information is stored and kept private see:

Third party ad networks

The Steps to Justice website is promoted on third party ad networks such as Google Adwords which may collect “click stream” data prior to your visit. In some cases, this site may use cookies, web beacons, or pixels in order to determine which advertisements are successful in directing visitors to this site. Acuity also uses IP addresses for these purposes. Please review the following related privacy pages:

Google Advertising FAQ:

Opting out of Google Advertising:

Links on our website

Our website provides links to other websites. CLEO assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Confidentiality and security

CLEO maintains physical, electronic, and administrative safeguards that are appropriate to the type of personal information we obtain from you. CLEO staff and volunteers who have access to personal data are required to respect the confidentiality of personal information and handle it responsibly.

Privacy questions

If you are aware of any inaccuracy or changes in the personal information we have about you, please contact CLEO at

If you have a complaint or concern about CLEO's information-handling practices, we encourage you to let us know. In most cases, CLEO staff will be able to address your concern. For any inquiries about CLEO's privacy practices, please contact:

Julie Mathews, Chief Privacy Officer CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario), 180 Dundas St. West, Suite 506, Toronto, ON M5G 1Z8 or by email at

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We welcome your feedback on our website. We cannot give legal advice. For questions about a specific legal problem, please contact a lawyer or your local community legal clinic. 

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