Services in Ontario - Elder Abuse

Long-term Home Care ACTION Line

Website

https://www.ontario.ca/page/long-term-care-home-complaint-process#section-1

Contact Information

Toll-free 1-866-434-0144

The Government of Ontario has a Long-term Home Care ACTION Line. It is toll-free at 1-866-434-0144

Hours of operation: 8:30 a.m.-7 p.m., 7 days a week

Seniors Safety Line

Website

http://www.elderabuseontario.com/what-is-elder-abuse/help-for-seniors/

Contact Information

Toll-free 1-866-299-1011

The Seniors Safety Line is a 24/7, confidential and free resource that provides information, referrals and support in over 150 languages for seniors experiencing abuse.

Call 1-866-299-1011 for support.

If you are in danger right now, call 911 or your local police.

Elder Abuse Prevention Ontario

Elder Abuse Prevention Ontario has compiled a searchable database intended to assist seniors, families, caregivers and service providers in navigating the system of available supports, programs and services in Ontario, to assist older adults who have experienced or are at-risk of abuse.

Advocacy Centre for The Elderly (ACE)

Website

http://www.acelaw.ca

Contact Information

Phone 416-598-2656 Toll-free 1-855-598-2656

Legal Aid Ontario funds the Advocacy Centre for the Elderly (ACE). It is a community legal clinic that gives services to seniors with low incomes in the areas of:

ACE does not help with wills or powers of attorney, or give legal advice on estate administration, real estate, criminal law, or family law matters.

Legal clinics

Website

https://www.legalaid.on.ca/services/legal-clinics/

Contact Information

Phone 416-979-1446 Toll-free 1-800-668-8258 TTY 416-598-8867 Toll-free TTY 1-866-641-8867

During the COVID-19 situation, many community legal clinics are no longer meeting with people in person, but will provide services over the phone. Call ahead for more information.

Legal Aid Ontario funds legal clinics across Ontario. There are two types of legal clinics: community legal clinics and specialty legal clinics.

Community legal clinics provide free legal services to people with low incomes who live in their area. Most help with:

  • Ontario Works and the Ontario Disability Support Program
  • tenants’ rights
  • the Canada Pension Plan, Old Age Security, and the Guaranteed Income Supplement
  • some employment issues

Some clinics can help with immigration and refugee problems.

Search for the clinic in your area using your postal code.

Some specialty legal clinics provide free legal services to specific groups of people with low incomes:

Some specialty legal clinics provide free legal services in only certain areas of law:

Assaulted Women’s Helpline

Website

http://www.awhl.org/

Contact Information

Phone 416-863-0511 Toll-free 1-866-863-0511 TTY 416-364-8762 Toll-free TTY 1-866-863-7868

The helpline is a 24-hour telephone and TTY crisis line for women who have experienced abuse. It helps women in over 200 languages, and offers counselling, support, information, and referrals to legal and community services.

You can call them or text #SAFE (#7233) on a Bell, Rogers, Fido, or Telus mobile phone.

Ontario Ministry for Seniors and Accessibility

Website

https://www.ontario.ca/page/information-about-elder-abuse

Contact Information

Phone 416-326-7076 Toll-free 1-888-910-1999 Toll-free TTY 1-800-387-5559

The Ministry for Seniors and Accessibility provides information on their website related to helplines and resources on elder abuse

Retirement Homes Regulatory Authority (RHRA)

Website

https://www.rhra.ca/en/contact-us/

Contact Information

Toll-free 1-855-ASK-RHRA (1-855-275-7472)

Established in 2011, the Retirement Homes Regulatory Authority is an independent, self-funded, not-for-profit regulator mandated by the government to protect and ensure the safety and well-being of seniors living in Ontario’s retirement homes under the Retirement Homes Act, 2010.

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