4. Make a complaint

I speak French. What are my rights to services in Ontario in French?
This question has an answer and 4 steps

4. Make a complaint

If you don’t get services in French from the provincial or municipal (if applicable) government or one of its designated agencies, or if the service is not adequate, you can file a complaint with the Ontario Ombudsman French Language Services Unit.

As of May 1, 2019, the French Language Services Commissioner does not exist.

You can make a complaint about:

  • A service that did not meet your needs
  • A service that does not exist

The Ombudsman’s job is to make sure that the rights of Ontarians and the obligations of the provincial government and designated agencies are respected according to the French Language Services Act.

If you have questions or want the Ombudsman to look into a situation, call them at 1-866-246-5262 or 416-847-1515.

You can make a complaint by phone or by filling out a Complaint form. All complaints are confidential.

In your complaint, include details like:

  • your name
  • your phone number
  • your mailing address
  • your email address
  • a brief description of the incident or the situation, with the date, time, and location

Staff at the Ombudsman’s office will contact you if they need more information. If your issue is one they can help with, the first step is to try to resolve your complaint without an investigation. Most complaints are resolved this way within 2 weeks. If your complaint cannot be resolved informally, the Ombudsman can start an investigation.

The Ombudsman doesn’t have the power to order the provincial government or designated agency to do anything. But they can write a report that says what their investigation found and make recommendations about how these bodies can improve their services.

You will be told about the outcome of your case. The Ombudsman also publishes the results of their investigations in Annual Reports.

Reviewed: May 1, 2019

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