Asking for changes to your hearing
If you don't have access to a telephone, computer, or internet, you might be able to use an access terminal to connect to your remote hearing.
There are mobile access terminals available in most parts of Ontario. And these cities have permanent hearing centre locations:
- Hamilton: 119 King Street West, 6th Floor
- London: 150 Dufferin Avenue, Suite 400
- Ottawa: 255 Albert Street, 4th Floor
- Sudbury: 199 Larch Street
- Toronto: 15 Grosvenor Street
As soon as you receive your of hearing, you should contact the LTB and ask to use a hearing centre or mobile access terminal. The LTB will review your request and will let you know if they've accepted or denied your request. If you will be using a mobile access terminal, they will also tell you where this will be.
If the hearing centre or access terminal location the LTB chooses won't work for you, tell them why. Explain what areas would work for you. For example, if you live far from downtown Toronto and have mobility problems, you might ask for an access terminal close to your neighbourhood instead of 15 Grosvenor Street.
Phone program
The LTB has a free phone program to help you attend your remote hearing by phone.
You can ask the LTB to send you a cellphone to use at your hearing. You must give the phone back to the LTB once your hearing is done. If you have a phone but not enough minutes for your hearing, you can ask the LTB for a voucher with more phone minutes. LTB hearings are often 2 to 4 hours long, and sometimes even longer.
You must send an Accommodation Request form to the LTB if you want to use this program.
In-person hearings
There are some reasons that the LTB might let you have an in-person hearing. For example, you have a that would make it very difficult for you to have a remote hearing.
You must send an Accommodation Request form to the LTB if you want them to consider giving you an in-person hearing.
