4. Complain to a professional organization

Some kinds of care providers are members of a “college”. This is the organization that regulates that profession.

If you have a problem with a care provider who is a member of a regulated health profession, you can complain to their college.

Each college has its own process for:

• looking into complaints, and
• dealing with members who do not follow the rules of conduct and standards of practice for their profession.

You can find information about how to make a complaint on each college's website.

For example, you can complain about:

• a nurse to the College of Nurses of Ontario
• an occupational therapist to the College of Occupational Therapists of Ontario
• a physiotherapist to the College of Physiotherapists of Ontario
• a social worker to the Ontario College of Social Workers and Social Service Workers