4. Learn more about the general appeal process
After the General Division of the (SST) gets your Notice of Appeal and any related documents, they send you a letter letting you know they got them.
Then the SST contacts Employment and Social Development Canada (ESDC), which is the government department in charge of Service Canada. The SST asks ESDC for a copy of all of the documents related to the decision Service Canada made about your application for .
Next, the SST sends you a letter explaining the appeal process, along with documents from ESDC. They also send a Notice of Readiness form for you to complete and return to them. This form tells the SST that you're ready to go ahead with your appeal.
The SST also gives ESDC copies of any of the documents you sent to them.
Having a hearing
The SST will contact you to see when you're available for a hearing. You'll get a written notice from the SST with the date of the hearing. You can choose to have the hearing over the phone, by videoconference, in person, or by written questions and answers. If you want the hearing in person, it may take longer to schedule.
Getting a decision
The SST tries to make decisions within certain periods of time. But it usually takes several months to get a decision about your appeal.
