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What happens when I meet with Ontario Works to complete my application?
Long delays for appeal hearings
If you're appealing a decision made by OW or ODSP in 2020, your appeal hearing may not happen for a long time. People report that they're getting hearing dates from the Social Benefits Tribunal that are between 9 and 16 months in the future. We'll update this information as things change.
You can start your application by calling an Ontario Works (OW) office or using the online application.
To complete your application, you have to meet with an OW worker.
At the appointment, the OW worker asks you questions and asks you for information to show that you qualify for financial assistance.
If you used the online application, the information you entered online was sent to your local OW office.
You have to give information about yourself, each member of your family, and anyone else who lives with you.
- how many people are in your family and their ages
- immigration status
- what type of housing you live in, for example, whether you live in a place that you rent or own
- what education you have
- whether you are working now and information about past jobs
Information about income, assets, and debts
You have to give financial information about:
- income of any kind, including money from a job, support payments, or benefits such as Canada Pension Plan (CPP) or Employment Insurance (EI)
- assets, including money in bank accounts, registered retirement savings plans (RRSPs), registered education savings plans (RESPs), Guaranteed Investment Certificates (GICs), insurance policies, and vehicles
- debts, including money you owe on credit cards, to the bank, and to other people
To qualify financially for OW, your income cannot be more than a certain amount. That amount depends on the size of your family and the cost of your housing.
OW looks at your assets because your assets cannot be worth more than a certain amount. This amount also depends on the size of your family.
Income and assets OW does not count
There are some types of income and assets that OW does not count. For example, they do not count your home, one car, and most household items like furniture and appliances.
But you still have to provide information about all of your income and assets.