I bought something by mail order. Can I cancel the order or return it?

2. Check the time limit to cancel

The time limit for you to cancel the agreement depends on which rule the seller broke.

If the seller didn't give you all the required information, or a chance to correct any mistakes or to change your mind before you placed your order, you have the right to cancel the agreement up to 7 days after you get a copy of it.

If you do not get your copy of the agreement within the time limit, or if it does not contain all the required information, you can cancel it anytime up to one year after you made the agreement.

If the seller is more than 30 days late delivering the goods or starting the service, you can cancel at any time. But this right to cancel ends once the seller tries to deliver or start the service or you agree to a later delivery or start date.

If the seller used an unfair practice, you can cancel at any time within one year after you made the agreement.

This chart shows the time limits for the different reasons you might have for cancelling the agreement:

Reason

Deadline to cancel

The seller didn't give me all of the required information before I placed the order.

7 days after you receive a copy of the agreement

I didn't have a chance to accept or not accept the agreement.

7 days after you receive a copy of the agreement

I didn't have a chance to correct mistakes or make changes before making the agreement.

7 days after you receive a copy of the agreement

I didn't get a copy of the agreement within the time limit.

One year after you made the agreement

The agreement doesn't include all of the required information.

One year after you made the agreement

The seller used an unfair practice.

One year after you made the agreement

The seller hasn't delivered my order or started the service, and is more than 30 days late.

No deadline as long as you have not agreed to a later date

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