Complain to the Ministry of Public and Business Service Delivery
Try these tools:
Use this letter-writing tool to complain about a product or service.
Question & AnswerI have a problem with something I bought from a door-to-door salesperson. What can I do?
If you think the seller used an unfair practice, did not deliver the goods or services, or gave you a contract with missing information, you can complain to the Ministry of Public and Business Service Delivery.
The Ministry has a complaint form that you can fill out and email. You can also print and mail it. To contact the Ministry:
Toronto area 416-326-8800
TTY Toll-free 1-877-666-6545
TTY Toronto area 416-229-6086
Ministry of Public and Business Service Delivery
Consumer Services Operations Division
P.O. Box 450
Toronto, ON, M7A 2J6
You have to include information about:
- whether you sent a complaint letter to the seller (if you did, attach a copy)
- whether you have documents that prove your claim, like receipts, invoices, contracts, or other important documents
- your complaint
- details about the seller
- what you want the seller to do
- your contact information
The Ministry will review your complaint. They may:
- refer you to an organization or government office that might be better able to help you
- help you and the business reach an agreement through mediation
- educate you and the business about the rules and laws that must be followed
- make a compliance order that tells the business to stop giving out materials that are not true, or to correct the information in the materials
- investigate your complaint
- take the business to court
- add the business to the Consumer Beware list
- suggest that you sue the business in small claims court
The steps the Ministry takes depends on the facts and evidence in your case.