1. Tell your landlord about the problem

Find services

Housing Law - Repairs and maintenance
Learn more about this topic
CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario)
Federation of Metro Tenants' Associations

Was this information helpful?

How much heat does my landlord have to provide?
This question has an answer and 4 steps
1
2
3
4

1. Tell your landlord about the problem

If there is a problem with heat in your place, make sure your landlord knows about it right away. Tell your landlord what is wrong and ask to have the problem fixed. Keep notes for yourself about when you talked to your landlord and what each of you said.

It is a good idea to write down the inside temperature at different times of day and night. If you don't have a thermometer to measure the temperature, there might be a thermostat on your wall that shows the temperature.

If your landlord does not fix the problem as soon as possible, send a letter or an email to your landlord. Make sure to keep a copy for yourself. Or, if your landlord has a special form for repair requests, fill one out and keep a copy.

Illustrated Repair Request Form for Tenants with drawings
Repair Request Form for Tenants

Use this form to tell your landlord what needs to be fixed.

If the energy company has shut off the supply, contact them to find out why. If it is because your landlord told them to turn it off or didn't pay a bill they were supposed to pay, ask the company to give you a letter telling you this. If the energy company will not give you a letter, make notes about who you spoke to at the company and what they said.

It is safest to keep paying your rent while you are trying to get your landlord to deal with heat problems. If you do not pay all your rent, your landlord can try to have you evicted.

You May Also Need

Federation of Metro Tenants' Associations
Grey-Bruce Community Legal Clinic
Reviewed: August 31, 2015

Parlez Français